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- Speaking with the instructor directly involved with the decision.
- Speaking with the Program Manager if the issue remains unresolved.
- Appealing to the Director of Dual Enrollment if there is still a problem. In the event that the Director of Dual Enrollment is the Program Manager, appealing to the Assistant Dean of CGOAL.
- Final appeals go through the Dean of CGOAL or, ultimately, the Registrar.
Grievances
Students who feel they have been unfairly treated by any staff member should speak directly with the individual involved. If the student feels that additional action is required or feels unable to speak directly with the staff member involved, the student should speak with the appropriate supervisor.
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Our desire is to provide the best experience possible for students as they pursue their education. We realize there may be an occasion where students have a concern or complaint. In such cases we seek to provide an efficient response and resolution to students concerns and complaints. We have established several situation-specific processes for students to express their concerns and complaints. We strongly encourage you to attempt resolving the situation directly with the offending person/department prior to filing a concern/complaint. A portlet on theROCK home page provides details and links portlet as to appeal and complaint procedures.
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