The complaint policy guides students who wish to resolve a dispute/concern that involves a person(s) or process of the university community not already addressed by existing policy (i.e. academic or course related appeals, appeal of disciplinary decision, harassment complaints, etc.). The objective of the student complaint policy is to resolve disputes/concerns as quickly and efficiently as possible.
- What do I do if I have a concern/problem? When a dispute/concern arises, a student should always try to work out the problem by first discussing it with those most involved with the issue. Dealing with disputes/concerns in the most direct and honest fashion should always be the first step towards resolution.
- When does a dispute/concern become a complaint? A dispute/concern becomes a complaint when it is unresolved in a satisfactory manner. A complaint is defined as a fact-based plea for the review of a process and/or an interpersonal interaction alleged as being wrongful.
- How do I submit a complaint? A complaint form is available on theRock > Student Services and must be submitted within 30 business days of the occurrence. Once completed, submission of this form will be delivered to both the Dean of Student Services and Dean of Student Life. Upon receipt of the complaint, the student will be contacted within 48 hours. In some cases, a fact-based committee may be assembled to address the complaint.
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