...
Our desire is to provide the best experience possible for students as they pursue their education. We realize there may be an occasion where students have a concern or complaint. In such cases we seek to provide an efficient response and resolution to students' concerns and complaints. We have established several situation-specific processes for students to express their concerns and complaints. We strongly encourage you to attempt resolving the situation directly with the offending person/department prior to filing a concern/complaint. The Community portlet on theROCK > Student Home page provides a link to appeal and complaint procedures.
...