Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Overview


Our IT Service Catalog is a central list of information technology services and applications that are available to students. The list outlines the services offered for various business categories, as well as the technology tools that support each service.



Panel
borderColor#f2f2f2
bgColor#331e54
borderWidth2

Academic Technology

  Create and teach with online course sites that may include activities and materials such as discussions, forums, gradebook, polls, presentations, quizzes, and more.


Services

Technology

More Information

Course Management


Degree Audit System
Media Production

*The Video Recording Request form is located on the IT tab on theROCK


Panel
borderColor#f2f2f2
bgColor#331e54
borderWidth2

Accounts and Access

  Request employee permissions and manage your UNW account.


Services

Technology

More Information

Password Reset

If you are unable to reset your password using the mypassword website, please contact the IT Service Desk.





Panel
borderColor#f2f2f2
bgColor#331e54
borderWidth2

Audio and Visual Services

  AV Services support university-wide events and manage the Audio/Video services that are offered in the classrooms. 


Services

Technology

More Information

Classroom Carts


Recording Video


Panel
borderColor#f2f2f2
bgColor#331e54
borderWidth2

Banner Application Resources

  This includes information on the use of the various Banner systems/applications. 


Services

Technology

More Information

Self-Service




Panel
borderColor#f2f2f2
bgColor#331e54
borderWidth2

Communication and Surveys


  This includes telephones, cell phones, digital signage, communication applications, and more.


Services

Technology

More Information

Chat Tools
  • Skype for Business
  • MS Teams

    Digital Signage
    Email

    NEC IP Phones


    Survey Tools
    Qualtrics*
    **

    *Recommend use for most large groups and for detailed analysis of results

    **Recommend use for small groups of individuals or a single department




    Panel
    borderColor#f2f2f2
    bgColor#331e54
    borderWidth2

    Computer and Devices

      Information about Northwestern standard applications, computers, and mobile devices. 


    Services

    Technology

    More Information

    Computers

  • UNW Windows computer information
  • UNW Apple computers information

    Office
    2016
    365 Suite


    PrintingThe printing link covers information on how to add printers and other printing options.

    Technology Recycling

    UNW Standard Software
  • Altiris Software Portal*
  • UNW standard software**

    *Employees can now access a software portal in order to download software onto their UNW computers that is approved by the IT Department.

    **To request any additional software outside of the standard software and the software portal, please submit a new tech request form location on the IT Tab on the under the requests section.


    Virtual Workstations




    Panel
    borderColor#f2f2f2
    bgColor#331e54
    borderWidth2

    Data Storage, Backups, and Policies

      Best practices for data storage, backups, and technology policies.


    Services

    Technology

    More Information

    Data Storage and Backup


    Information Technology Policies


    Panel
    borderColor#f2f2f2
    bgColor#331e54
    borderWidth2

    Documentation, Project Management and Collaboration

      Includes information on what applications are available for collaboration, knowledge management, and project/task management. 

    Services

    Technology

    More Information

    Office 365


    Documentation and Knowledge Management
    Confluence*
    **

    *Recommend use for department wide or institutional knowledge management.

    **Recommend use for individuals or small groups


    Project/Task Management
  • Basecamp
  • Digital SignageDigital Signage Requests
    • To Dos


    Panel
    borderColor#f2f2f2
    bgColor#331e54
    borderWidth2

    Network Services

      This section is dedicated to accessing Northwestern's network resources on and off campus. 


    VPN Access

    Services

    Technology

    More Information

    Connecting to the WiFi

    IP Phones and Voicemail

    Network Drive AccessVPN


    Panel
    borderColor#f2f2f2
    bgColor#331e54
    borderWidth2

    University Information Security and Security Tools

      University security measures taken to secure and protect data on campus. 


    Services

    Technology

    More Information

    Best Security Practices


    Please visit our /wiki/spaces/IKB/pages/80284941 documentation.

    Bitlocker Encryption


    Cyber Security


    Please visit our Cyber Security FAQs documentation.

    Security Measures