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- Speaking with the instructor directly involved with the decision.
- Speaking with the Program Manager if the issue remains unresolved.
- Appealing to the Director of Dual Enrollment if there is still a problem. In the event that the Director of Dual Enrollment is the Program Manager, appealing to the Assistant Dean of CGOAL.
- Final appeals go through the Dean of CGOAL or, ultimately, the Registrar.
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Student Concerns and Complaint Policy
Our desire is to provide the best experience possible for students as they pursue their education. We realize there may be an occasion where students have a concern or complaint. In such cases we seek to provide an efficient response and resolution to students' concerns and complaints. We have established several situation-specific processes for students to express their concerns and complaints. We strongly encourage you to attempt resolving the situation directly with the offending person/department prior to filing a concern/complaint. The Community portlet on theROCK > Student Home page provides a link toFull information regarding complaints can be found on the Student Concerns & Complaints page on myUNW > All Pages > Student Services > Student Concerns & Complaints for appeal and complaint procedures. If students have a general student concern or complaint that does not fit under one of the aforementioned categories, or if
students have a question about filing a complaint, you may contact the Student Life Office at 651-631-5205, via e-mail or via the Student Complaint form. The Student Complaint form must be submitted within 30 business days of the occurrence. A submitted form is electronically delivered to the Vice President for Student Life. Upon receipt of the complaint, the student will be contacted by a student life staff member within 5 business days to discuss the complaint and outline a plan to address the complaintDual Enrollment students may go to their academic advisor to start the conversation about any concerns or complaints. Students may then be directed to the Director of Dual Enrollment (non-responsive faculty situations, grade policy concerns or complaints) or the Assistant Dean of CGOAL (academic dishonesty questions, plagiarism, academic integrity, academic exceptions, or academic appeal concerns and complaints) depending on the nature of the concern.
Disciplinary Process
Northwestern may initiate disciplinary action against students for violations which arise either on or off campus when the student is in violation of federal, state, or local laws or if the violation materially or adversely affects the university or an individual’s suitability to be a member of the Northwestern community. Northwestern reserves the right to immediately remove a student from a class or school as a whole for behavior which is determined to impede the academic success of the class or the safety of the community. The university reserves the right to immediately remove a student from school when any community guideline has been violated or any conditions agreed upon during disciplinary due process have been broken.
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