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This process will see some changes in the coming weeks as students have new password reset methods available through Microsoft Authenticator. |
Overview
Information Technology provides self-service
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option for
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users to
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reset their passwords
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How To Reset Your Password
Go to the password reset portal: https://password.unwsp.edu
Enter your username in this format: username@unwsp.edu (ex: abjohnson@unwsp.edu), then click “Next.”
You will then be prompted to enter the security code that was sent via text to your cell phone number on file.
After entering your security code, you will be directed to this screen to choose a new password.
If you did not receive a security code and did not receive an error code, the code might have been sent to a different cell phone on file. Please contact the IT Service Desk at 651-631-5699 to have your password reset.
If you received an error code or a message saying that there is no phone number on file, please contact the IT Service Desk at 651-631-5699 to have your password reset.
You should then see a screen indicating that the reset was successful. If you run into any issues please call the IT Service Desk at 651-631-5699.
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For a password reset, your cell phone number must be accurate. If your cell phone number is inaccurate or missing, update your personal information here. |
Password Requirements
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Your new password must be different from any previous password.
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if they are forgotten or need to be changed.
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After resetting your password, you will need to login to apps and websites again. It may take a few minutes before the new password is recognized everywhere. |
UNW Password Requirements
Your new password:
Must be different from previous passwords.
Must include at least 14 characters.
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Must have at least three of these four characteristics:
uppercase
lowercase
number
symbol
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Must not contain part of your name, username, or ID number
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Still need help?
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Password Reset Tools
The tools listed below will both reset your UNW Student account password. The difference is which website is being used.
Microsoft Self-Service Password Reset Portal
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This method is available for those who have registered security information. If you haven’t yet, check out Getting started with Microsoft Authenticator or add your personal email at aka.ms/mysecurityinfo. |
Enter your UNW email (username@students.unwsp.edu) and enter the characters shown in the image or words heard in the audio, then click Next.
Complete your security verification method (email, code or push notification). Click Next if needed.
Set your new UNW account password, then click Finish.
