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title12.16 STUDENT CONCERNS AND COMPLAINT POLICY
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The complaint policy guides students who wish to resolve a dispute/concern that involves a person(s) or process of the university community not already addressed by existing policy (i.e. academic or course related appeals, appeal of disciplinary decision, harassment complaints, etc.). The objective of the student complaint policy is to resolve disputes/concerns as quickly and efficiently as possible.               
  • What do I do if I have a concern/problem? When a dispute/concern arises, a student should always try to work out the problem by first discussing it with those most involved with the issue. Dealing with disputes/concerns in the most direct and honest fashion should always be the first step towards resolution.
  • When does a dispute/concern become a complaint? A dispute/concern becomes a complaint when it is unresolved in a satisfactory manner. A complaint is defined as a fact-based plea for the review of a process and/or an interpersonal interaction alleged as being wrongful.
    • How do I submit a complaint? A complaint form is available on theRock > Student Services and

    Our desire is to provide the best experience possible for students as they pursue their education.  We realize there may be an occasion where students have a concern or complaint. In such cases we seek to provide an efficient response and resolution to students concerns and complaints.  We have established several situation-specific processes for students to express their concerns and complaints. We strongly encourage you to attempt resolving the situation directly with the offending person/department prior to filing a concern/complaint.  The Student Concerns and Complaint page provides details and links as to appeal and complaint procedures.

    If students have a general student concern or complaint that does not fit under one of the aforementioned categories, or if students have a question about filing a complaint, you may contact the Student Life Office at 651-631-5205, via e-mail or via the Student Complaint form.  The Student Complaint form must be submitted within 30 business days of the occurrence.

    Once completed, submission of this form will be

      A submitted form is electronically delivered to

    both

    the

    Dean of Student Services and Dean of Student

    Vice President for Student Life.  Upon receipt of the complaint, the student will be contacted

    within 48 hours. In some cases, a fact-based committee may be assembled

    by a student life staff member within 5 business days to discuss the complaint and outline a plan to address the complaint.