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TeamViewer is installed on all UNW workstations in order for IT department to be able to securely remote access employees computers to help with technology issues.


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If the user does not have TeamViewer for any reason, here is the link to direct them to: http://get.teamviewer.com/unwsp


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 Using TeamViewer Quick Support Application

  1. The IT Department will ask you to start the TeamViewer Quick Support program installed on your computer
  2. First click on the Start button in the lower left corner of the desktop
  3. Next Choose the Quick Support icon 
    1. Once the application launches you will see a screen similar to the one below
    2. The IT Department will ask you for the 9 digit id number and the 6 alphanumeric password to securely connect to your computer 



  4. Once connected your wallpaper will turn into a black screen to let you know that someone else has secure remote connection with your computer.


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 Using TeamViewer Quick Support Application

  1. The IT Department will ask you to start the TeamViewer Quick Support program installed on your computer

  2. Click on Finder and Go to your Applications 



  3. Next find the TeamViewer QuickSupport application
    1. Once the application launches you will see a screen similar to the one below
    2. The IT Department will ask you for the 9 digit id number and the 6 alphanumeric password to securely connect to your computer 


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