Troubleshooting Print Problems

Hold For Authentication

  • Sometimes this issue is just a hiccup the Mac experiences when connecting to a shared queue. Click the refreshbutton and see if it prompts for credentials.
  • Open your Keychain Access.app and delete the entry for the print queue in question. Then cancel the job and retry.


Random Issues

Sometimes issues can occur and it can be a good idea to remove and re-add the printer. 

After you remove and re-add a printer. Make sure to close and re-open any document you were going to print.


Windows: Remove/Re-add

Mac: Remove/Re-add