IT Help & Support

Owned by Adam Janecke (admin)
Last updated: Dec 06, 2024 by David Grimes
1 min read

 

 

Help and Support

The IT Service Desk is your first point of contact for technical issues and requests, such as:

Location and Hours

Location

  • Riley Hall Room 0106

Hours of availability:

  • Monday to Thursday - 7:45 am to 7:30 pm

  • Friday - 7:45 am to 5:00 pm

Services and Requests

View our following services:





 

IT Service Desk

The IT Service Desk is your first point of contact for technical issues and requests, such as:

  • Northwestern accounts and passwords

  • Campus network access, Internet connectivity, and telephone systems

  • Access to Email, Moodle, myUNW, and other Northwestern applications

  • PC and Mac troubleshooting

  • Software/Application support or questions

Walk-in Services

The IT Service Desk provides the following services for free:

  • Diagnosing hardware or software issues

  • Assisting with virus or malware removal

  • Password changes

  • Configuring email on mobile devices

  • Troubleshooting Wi-Fi / Internet connection issues

  • General questions