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Login to Horizon
Find the desktop pool that you are trying to get into and click on the 3 dots in the lower right corner of that pool
Choose the “restart” option. This could take a couple of minutes. If for some reason this doesn’t work, the “reset” option is more powerful version of the “restart” option.
If for some reason these actions don’t resolve the issue, you’ll need to reach out to the Service DeskIT support:
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Questions or Feedback If you have any additional questions, or if you have feedback about this article, please contact the IT Department by submitting a ticket on the IT tab on MyUNW. |