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Overview

Information Technology provides self-service tools option for students users to change or reset their passwords .

If you have registered security information, such as Microsoft Authenticator or Email, you can use the Microsoft Self-Servcie Password Reset option.

If your cell phone number was provided in your UNW personal information, you can use the UNW Self-Service Password Reset option.

If neither option works for you, please call the IT Service Desk at 651-631-5699if they are forgotten or need to be changed.

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After resetting your password, you will need to login to apps and websites again. It may take a few minutes before the new password is recognized everywhere.

UNW Password Requirements

Your new password

must

:

  1. Must be different from any previous passwordpasswords.

  2. It must Must include at least 14 characters.

  3. It must Must have at least three of these four characteristics:

    1. uppercase

    2. lowercase

    3. number

    4. symbol

  4. It must Must not contain part of your name, username, or ID number.

Password Reset Tools

The tools listed below will both reset your UNW Student account password. The difference is which website is being used.

Microsoft Self-Service Password Reset Portal

Tip

This method is available for those who have registered security information. If you haven’t yet, check out Getting started with Microsoft Authenticator or add your personal email at aka.ms/mysecurityinfo.

  1. Go to https://passwordreset.microsoftonline.com

  2. Enter your UNW email (username@students.unwsp.edu) and enter the characters shown in the image or words heard in the audio, then click Next.

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  3. Complete your security verification method (email, code or push notification). Click Next if needed.

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  4. Set your new UNW account password, then click Finish.

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UNW Self-Service

Legacy Password Reset Portal

Note

This method

may

will be retired in the future. Take the time to register your security information once you have reset your password in order to use the Microsoft provided method.

  1. Go to the UNW password reset portal: https://password.unwsp.edu

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  2. Enter your UNW email

,

  1. (username@students.unwsp.edu), then click Next.

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  2. You will then be prompted to enter the security code that was sent via text to your cell phone number on file. 

  3. After entering your security code, you will be directed to this screen to choose a new password.

Warning

If you did not receive a security code

and did not receive an error code

, the code might have been sent to a different cell phone on file.

Please contact the IT Service Desk at 651-631-5699 to have your password reset. If you received an error code or a

Alternatively, you may receive an error message saying that there is no phone number on file

, please

. Please contact the IT Service Desk at 651-631-5699 to have your password reset.