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About

Sometimes you may find that you are unable to access your virtual machine. This can happen for a variety of reasons

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and

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is usually resolvable by the end-user

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.

Steps

The instructions below explain how to perform a reset.

  1. Login to Horizon

  2. Find the desktop

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  1. that you are trying to get into

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  1. .

  2. Click on the 3 dots in the lower right corner

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  1. to see the options.

  2. Choose

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  1. Restart first. This could take a couple of minutes.

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  1. If

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  1. this doesn’t work, the

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  1. Reset option is more powerful version of

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  1. Restart.

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  1. In the event these actions don’t resolve the issue, you’ll need to reach out

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  1. the IT Service Desk.

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Info

Questions or Feedback

If you have any additional questions, or if you have feedback about this article, please contact the IT Department by submitting a ticket on the IT tab on myUNW.