IT Student Knowledge Base
The IT Student Knowledge Base is an online library that helps students with technology-related needs, offering guides and tutorials for troubleshooting and using campus resources. It also provides instructions for getting support from the IT Department, ensuring students can efficiently resolve their tech issues.
Help and Support
Call us: 651-631-5699 (24/7 Availability)
Location and Hours
Location
Riley Hall Room 0106
Hours of availability:
Monday-Thursday - 7:45 am to 7:30 pm
Friday - 7:45 am to 5:00 pm
IT Service Desk Services
Northwestern accounts and passwords
Campus network access, Internet connectivity, and telephone systems
Access to Email, Moodle, myUNW, and other Northwestern applications
PC and Mac troubleshooting*
Software/Application support or questions
* For all personal devices, we provide a "best effort" support policy up to 1 hour. Then will provide recommendations to get support from other reputable support services.
Walk-in Services
The IT Service Desk provides the following services for free*:
Diagnosing hardware or software issues
Assisting with virus or malware removal
Password changes
Configuring email on mobile devices
Troubleshooting Wi-Fi / Internet connection issues
General questions
*For all personal devices, we provide a "best effort" support policy up to 1 hour. Then will provide recommendations to get support from other reputable support services.