Student concerns and complaints about Northwestern and the services provided are issues that Northwestern takes very seriously. We have established several situation-specific processes for students to express their concerns and complaints. We strongly encourage you to attempt resolving the situation directly with the offending person/department prior to filing a concern/complaint.
Please refer to the proper resource below for assistance:
Academic Appeals: Grade Change, Academic Integrity, etc.
Adult & Graduate Studies (pages 38-39 of CGOAL catalog)
Traditional Undergraduate (page 32 of the Trad/DE catalog)
Student Experience
Discrimination, Harassment or Sexual Misconduct (Title IX)
If you have a general student complaint/grievance that does not fit under one of the aforementioned categories, or, if you have questions about filing a complaint, you may contact the Student Experience Office at 651-631-5205, via email, or via the Student Complaint Form.
Student Experience staff will provide guidance on the campus process for addressing your particular issue.
If, after filing a concern or complaint through the University process, you feel that there is still a concern or complaint, you may express your concern or complaint to the appropriate state authorizer or accrediting body found here.